Frequently Asked Questions?

To apply for a replacement card, click ‘Manage my Railcard’ on the 16-25 Railcard website homepage to log in to your account and apply for a replacement. 

Once logged in, click on ‘Details’ under your active Railcard, then click on ‘Replace Railcard (Lost or stolen)’. Select lost or damaged, then click continue and follow the instructions on the screen. You will also have to pay a £10 administration fee to replace a lost or damaged Railcard.

Please note that you can only apply for a replacement Santander 16-25 Railcard 10 days after the date of original purchase. You can have one replacement each year of your Railcard validity.

You cannot travel on discounted tickets until you have received your Santander 16-25 Railcard.

You cannot buy a Santander 16-25 Railcard for another person nor can you buy it on the 16-25 Railcards website. The promotional code provided by Santander is unique to you and can only be used on the Santander 16-25 Railcard portal on https://secure.railcard.co.uk/purchase/santander

Your Santander promotional code will be valid for 60 days from the date of issue.  If you already have a Railcard that is due to expire within this time you can wait until the day after it has expired and then apply for your Santander 16-25 Railcard through https://secure.railcard.co.uk/purchase/santander

If you cannot wait until your Railcard has expired, or your current Railcard is not due to expire at a date later than three months away, please note that you will not be able to renew using your current online Railcard account. You will need to set up a new account through https://secure.railcard.co.uk/purchase/santander  using an email address that is different to one you have used previously and buy a new Railcard.

Once you have received your promotional code via a message within Santander’s Online Banking Service go to the Santander 16-25 Railcard portal by clicking on https://secure.railcard.co.uk/purchase/santander and follow the instructions on the screen.

You will be given the option to have a plastic or a digital Railcard. When you get to ‘Choose the type of Railcard you would like’, select ‘Digital’ and follow the instructions on the screen to continue with your order.

You will need to enter your Santander promotional code correctly in the box below ‘If you have a valid Santander 16-25 Railcard promotional code, please enter it below’ to continue. You will also be asked to register if you do not already have a Railcard account or log in using your registered email address and password. You’ll also need to provide a photograph of yourself.

In most cases, your digital Santander 16-25 Railcard will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your Railcard.

Take a look at this page for more information on managing your Railcard

Santander 16-25 Railcard cannot be collected at a rail station. It can only be ordered on the Santander 16-25 Railcard portal on https://secure.railcard.co.uk/purchase/santander once you have received your promotional code via a message within Santander’s Online Banking service.

Digital Railcard

If you order a digital Santander 16-25 Railcard, it will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your Railcard.

Plastic Railcard

If you order a plastic Santander 16-25 Railcard please allow 10 days for the Railcard to arrive. You can choose to pay for ‘Special Delivery’, but you will have to place your order before 15:45pm to guarantee that your Railcard is delivered within 2 days (Monday to Thursday) or 3 days (Friday to Sunday).

You cannot travel on discounted tickets until you have received your Santander 16-25 Railcard

Once you have received your promotional code via a message in the 'Statement and documents section' within Santander’s Online Banking Service go to the Santander 16-25 Railcard portal by clicking on https://secure.railcard.co.uk/purchase/santander and follow the instructions on the screen. You will need to enter your Santander promotional code correctly in the box below ‘If you have a valid Santander 16-25 Railcard promotional code, please enter it below’ to continue. You will be asked to register if you do not already have a Railcard account or log in using your registered email address and password. You will also need to provide a photograph of yourself.

Once your order has been completed you will receive an email confirmation and acknowledgement of your order number (this confirmation cannot be used to buy discounted tickets).

Digital Railcard

If you have ordered a digital Santander 16-25 Railcard, it will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your Railcard.

Plastic Railcard

If you ordered a plastic Santander 16-25 Railcard please allow 10 days for your Railcard to arrive. You can choose to pay for ‘Special Delivery’, but you will have to place your order before 15:45pm to guarantee that your Railcard is delivered within 2 days (Monday to Thursday) or 3 days (Friday to Sunday).

Santander Railcard is not available to existing Student Account holders. It is available to all new Student Account customers, all customers switching to the Santander Student Account from other banks and customers who are upgrading to Student Accounts from non-Student accounts (such as Santander’s Youth Account).

It is also available with new eligible Santander Savings Accounts for a limited time.

If you would like to discuss your eligibility for the Santander Railcard further, please contact Santander Customer Services on 0330 9 123 123.

Your Railcard is available in the app, even if you are offline.

However, you will need an internet connection to buy your Railcard or add it to a new device.

Please check that you have read each character of the promotional code correctly. We do try to use promotional codes that are easy to read, but occasionally applicants might confuse some of the characters.

If you are still having difficulty, please call the Railcard team on 0330 9 123 123 and they will be able to check the status of your promotional code.  Please note that your promotional code is unique to you and can only be used once to apply for a Santander 16-25 Railcard.

Your Santander promotional code will be valid for 60 days from the date of issue.  If your promotional code has expired, you will need to contact Santander Customer Services on 0330 9 123 123

You will need to wait 10 days, then go to ‘Manage my Railcard’ on the 16-25 Railcard website homepage to log in to your account and apply for a replacement. Once logged in, click on ‘Details’ under your active Railcard, then click on ‘Replace Railcard (Lost or stolen)’. Select ‘lost’, then click continue and follow the instructions on the screen. Please check that your address is correct before you order.

You will be sent a free replacement provided you do this within 30 days of your application date. If 30 days has passed from your date of purchase you can still request a replacement card, but you will have to pay a £10 replacement fee.

Digital Railcard

If you have ordered a digital Santander 16-25 Railcard, it will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your Railcard.

Plastic Railcard

If you have ordered a plastic Santander 16-25 Railcard, please allow 10 days for delivery. If you paid for ‘Special Delivery’ and placed your order before 15:45pm, your Railcard will be delivered within 2 days (Monday to Thursday) or 3 days (Friday to Sunday).

You cannot travel on discounted tickets until you have received your Santander 16-25 Railcard.

The Railcard App is available to download from the Apple Store and the Google Play store.

The App is only compatible with devices that have the following software: Apple iOS 14.0 and above and Android 7.0 and above.

The Railcard app is not compatible with Windows Phones.

Digital Railcards are stored within the Railcard app on your smart phone or tablet, meaning there’s no need to carry the physical card around with you. They can be stored on up to two devices and used quicker than plastic Railcards as they do not need to be sent in the post.

Take a look at this page for more information on managing your Railcard

You can store your digital Railcard on up to two devices at a time.

If you want to add a third, you will need to remove it from one of your existing devices through your account.

Simply click ‘Manage my Railcard’ on the homepage to log in to your account. Once logged in, click on ‘Details’ under your active digital Railcard, then click on ‘Manage Digital Devices’ and select the device you want to remove. Once you have removed one device on your account, please click ‘Request a new code for your Railcard’ to generate a new download code. You can now use this new download code to add your digital Railcard to a new device.

Check your mailbox (including your junk mail) for an email from our Railcard team.

If you still can’t find it, please click "Manage my Railcard" on the website homepage to log in to your account. Once logged in, click on ‘Details’ under your active digital Railcard, then click on ‘Manage Digital Devices’. You will need to click on ‘Request a new code for your Railcard’ to generate a new download code. 

After ordering your digital Railcard you will be sent an email which contains a download code. You will use this download code to add your digital Railcard on your phone or device.

First, you will need to download the Railcard app from the Apple Store or the Google Play store. Once downloaded, open the app and tap on the ‘+’ button on the ‘Your Railcards’ screen. The ‘Add Railcard’ screen will then show, and you will need to tap on the ‘+’ button under ‘Add an existing Railcard’ to enter your download code and add your Railcard

Click here for a step by step on how to add a digital Railcard to your phone.

If you lose the device where your digital Railcard was downloaded, you will need to log in to account and remove it from the lost device.

Simply click ‘Manage my Railcard’ on the website homepage to log in to your account. Once logged in, click on ‘Details’ under your active digital Railcard, then click on ‘Manage Digital Devices’ and select the device you want to remove.  Once you have removed one device on your account, please click ‘Request a new code for your Railcard’ to generate a new download code. You can now use this new download code to add your Railcard to a new device.

Please note that you can only store your digital Railcard on a maximum of 2 devices.

Please go to ‘Manage my Railcard’ on the website homepage to log in to your account. Once logged in, click on ‘Details’ under your active digital Railcard, then click on ‘Manage Digital Devices’ and select the device you want to remove. Once you have removed one device on your account, please click ‘Request a new code for your Railcard’ to generate a new download code. You can now use this new download code to add your digital Railcard to a new device.

You cannot swap a plastic Railcard for a digital Railcard.

If we detect suspicious activity on your Santander 16-25 Railcard, it will be blocked until we have had the chance to speak to you.

During this period, your Railcard will no longer be valid for travel.

If your Railcard has been blocked, you will need to contact our customer support team on 0345 030 4100

**Excessive device changing can result in a Railcard being blocked**

If you don’t have any battery life, or have forgotten your device, it won't be possible to check that your Railcard discount is valid.

You could be asked to buy a single ticket for your journey, or be issued with a Penalty Fare.

If you do get caught out while travelling, you can make one claim a year to be refunded for any extra fare or penalty you incur.

For a list of train companies in Great Britain, and their details, click here.

Unfortunately you can only have one version of your Railcard – either plastic or digital. Once you have purchased your Railcard you cannot change the type of Railcard you have.

No. All Santander 16-25 Railcards start from the moment that they are issued. Plastic Railcards have a week’s validity added to allow for delivery.

No. You must carry your Santander 16-25 Railcard with you on all journeys for which you have bought discounted tickets with the Santander 16-25 Railcard. Therefore, if you buy discounted Santander 16-25 Railcard tickets before you receive your Santander 16-25 Railcard, you do this at your own risk. If you are in a hurry, the quickest way is to order a digital Santander 16-25 Railcard.

Please go to ‘Manage my Railcard’ on the 16-25 website homepage to log in to your account. Once logged in, click on ‘Details’ under your active Railcard, then click on ‘Replace Railcard (Lost or stolen)’. Select ‘stolen’, then click continue and follow the instructions on the screen. You will have to provide a crime reference number, or a document given to you by the Police for a free replacement.

Whilst we don't have a specific Santander 16-25 Railcard for disabled customers, if you are eligible, we can provide Disabled Persons Railcard as an alternative. Please contact us on 0345 605 0525 or email us at railcardhelp@nationalrail.co.uk. We are open from 07:00am to 22:00pm everyday of the year except for Christmas day.

You can also write to:  

National Railcards

PO box 8626

SWADLINCOTE

DE11 1JA

No. Santander 16-25 Railcards are only available to the holders of Santander Student Current Accounts who have received promotional codes from the bank. They cannot be transferred.

Please click on https://www.16-25railcard.co.uk/help/railcard-terms-conditions/ for important terms and conditions that you need to understand before you use your Santander 16-25 Railcard.

If your appearance has changed and your photograph no longer resembles you, you can arrange to have your photograph updated. There is a £10 administration fee for this. Please call our Railcard helpline on 0345 030 4100. Our advisors will then be able to take payment and advise you of how you can supply your new photograph.