Frequently Asked Questions?

Most frequently asked questions

  • Can I buy a 16-25 Railcard in advance of my 16th birthday?
    A: If you order online then yes, you can order one up to 14 days in advance of your 16th birthday.

    Please note that you cannot buy Railcards in advance of your 16th birthday from rail stations.

  • Can I continue to use my Railcard if I have my 26th birthday before it expires?
    A: Yes. You can buy or renew your 1-year 16-25 Railcard up to and including the day before your 26th birthday and keep using it until its expiry date. With 3-year 16-25 Railcards you can buy them up until the day before your 24th birthday, which will make the expiry date the day before your 27th birthday.

  • How old do I have to be to buy a 3-year Railcard?
    A: You can get a 3-year 16-25 Railcard right up until the week before your 24th birthday.

    Please do not wait until the last day before your 24th birthday to apply. Whilst we will fulfil any completed orders we receive we regret that we will not be able to issue you with a 3-year Railcard if problems (technical or otherwise) prevent you from placing your order successfully.

    By applying at least a few days in advance of your 24th birthday you will leave time for us to be able to help you if you have any difficulties with your application.

Can't find an answer? Get in touch

If you are having problems purchasing your Railcard, or if you have comments about the Railcard service, call or email us. You can also write using the postal address.

0345 3000 250 (07:00hrs to 22:00hrs)

National Railcards
PO BOX 6616
DD11 9AR


Train Companies

If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.

If you have any comments about a specific rail journey please contact the train company that provides the service. You can find their contact details by clicking on this link train company list.


Transport Focus

If, after contacting us, you remain unhappy with any aspect of our service you may want to contact the independent transport watchdog, Transport Focus. Contact details are shown below:


Phone: 0300 123 0860

Transport Focus
PO Box 5594
Southend on Sea
0345 3000 250 (07:00hrs to 22:00hrs)
National Railcards
PO BOX 6616
DD11 9AR


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