Frequently Asked Questions?

Most frequently asked questions

  • Do I need to prove my eligibilty again if I am applying online?
    A:

    Not if you already hold a 16-25 Railcard that was issued by our online service and you are between 16 and 25 years of age.

    If your current Railcard was issued at a rail station then you will need to give either a passport or driving licence number. You can do this by setting up an account by registering online and then following steps to link your station Railcard with the account.

    Mature students in full time education will need to prove their eligibility each time they need to renew their Railcards. Please allow up to 5 working days for your Railcard application to be approved.

     

     

    Please note: We recently changed the system that holds customers' data and some customers may be asked to resubmit their proof of eligibility and photo. We are sorry for the inconvenience.


  • I am a mature student, can I buy or renew a Railcard online?
    A:

    Yes. You will, however, need to complete a new mature student application form to prove that you are still in full time study. You will need to get it endorsed by your university/college and also include a copy of your student photo identity card or NUS photo ID. 

    Please allow up to 5 working days for your Railcard application to be approved.


  • How can I renew my station-purchased Railcard online?
    A:

    You can renew your station-purchased Railcard within 30 days of its expiry date. Go to the homepage and click on the "Login and Manage your Account" button. From here you will be given the opportunity to "Register Your Railcard". Once you have completed this you will be given the option to renew your Railcard.


  • I am aged between 16 and 25 years old. I bought my current 16-25 Railcard from the online service, it is about to expire, how do I renew it?
    A: Providing the expiry date of your Railcard is within 30 days you will be able to renew it. Just log back into your account. You can renew your Railcard if it is due to expire before your 26th birthday.

    You can just select your Railcard from your account summary screen, confirm your details and make your payment. Your renewed Railcard will then be sent to you.

  • I am aged between 16 and 25 years old. My current Railcard is due to expire just after my 26th birthday - can I renew it early?
    A: No. You will not be able to renew a Railcard if its date of issue is after your 26th birthday unless you are a Mature Student.

    However, you can still buy another 16-25 Railcard by setting up another account using an alternative address and making your purchase just before your 26th birthday.

    We will not be able to refund you for any over-lapping period of validity between the two Railcards.

  • I am trying to register my station bought Railcard but it has faded and I cannot read the expiry date. What can I do?
    A: We're sorry to hear that your expiry date has faded from the face of your Railcard. If you have the stamped receipt from the time of purchase this will have the date. If you no longer have the stamped receipt please email us for further assistance.



Can't find an answer? Get in touch

If you are having problems purchasing your Railcard, or if you have comments about the Railcard service, call or email us. You can also write using the postal address. We're open from 0700hrs to 2200hrs everyday except Christmas Day.

railcardhelp@nationalrail.co.uk

 

Tel: 0345 3000 250

Calls cost no more than calls to geographic numbers (01 or 02) and may be recorded for training and monitoring purposes.

 

National Railcards
PO BOX 6616
Arbroath
DD11 9AR

 

Train Companies

If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.

If you have any comments about a specific rail journey please contact the train company that provides the service. You can find their contact details by clicking on this link train company list.

 

Transport Focus

If, after contacting us, you remain unhappy with any aspect of our service you may want to contact the independent transport watchdog, Transport Focus. Contact details are shown below:

Email: advice@transportfocus.org.uk

Phone: 0300 123 0860

Freepost RTEH-XAGE-BYKZ
Transport Focus
PO Box 5594
Southend on Sea
SS1 9PZ

 
railcardhelp@nationalrail.co.uk

0345 3000 250

Calls cost no more than calls to geographic numbers (01 or 02) and may be recorded for training and monitoring purposes.

National Railcards
PO BOX 6616
Arbroath
DD11 9AR

 

Buy online in a few easy steps

1
Create an account
 
2
Add your details
 
3
Prove your
eligibility
 
4
Upload your photo
 
5
Review and
secure payment

Existing customer ? Renew here