Frequently Asked Questions?

My Santander 16-25 Railcard has not arrived in the post. What can I do?

You will need to wait five working days and then log back into your Railcard online account, select ‘Replace your Railcard’ and then click on the ‘Not received’ button on the left. If you then press continue this completes the replacement application process. Please check that your address is correct before you order. You will be sent a free replacement provided you do this within 30 days of your application date. We believe this is long enough for a customer to notify us they have not received their Santander 16-25 Railcard.

If 30 days has passed from your date of purchase you can still request a replacement card, but you will have to pay a £10 replacement fee.