Frequently Asked Questions?

How can I get a digital Santander 16-25 Railcard?

Once you have received your promotional code via a message within Santander’s Online Banking Service or as a letter in the Statement and documents section of your account, go to the Santander 16-25 Railcard portal by clicking on and follow the instructions on the screen.

You will be given the option to have a plastic or a digital Railcard. When you get to ‘Choose the type of Railcard you would like’, select ‘Digital’ and follow the instructions on the screen to continue with your order.

You will need to enter your Santander promotional code correctly in the box below ‘If you have a valid Santander 16-25 Railcard promotional code, please enter it below’ to continue. You will also be asked to register if you do not already have a Railcard account or log in using your registered email address and password. You’ll also need to provide a photograph of yourself.

In most cases, your digital Santander 16-25 Railcard will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your Railcard.


Take a look at this page for more information on managing your Railcard