Frequently Asked Questions?

All Buying Online Digital Railcard Eligibility Mature Student Railcard holder benefits Refunds & Replacements Renewals Santander 16-25 Railcard Validity Visiting from outside of Great Britain?

My Santander promotional code is not working. What can I do?

Please check that you have read each character of the promotional code correctly. We do try to use promotinal codes that are easy to read, but occasionally applicants might confuse some of the characters.

If you are still having difficulty, please call the Railcard team on 0345 030 4100 and they will be able to check the status of your promotional code. Please note that your promotional code is unique to you and can only be used once to apply for a Santander 16-25 Railcard.

Your Santander promotional code will be valid for 60 days from the date of issue. If your promotional code has expired, you will need to contact Santander Customer Services on 0800 9 123 123.

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