An essential upgrade was recently carried out on our website and we’re aware there are some technical issues. 99% of people are not experiencing difficulties but if you’ve bought a Railcard online and haven’t yet received it or are experiencing difficulties, we offer our sincere apologies. If you’re due to travel shortly, please show the email confirmation of your Railcard purchase together with photo ID, so that staff can validate your discounted ticket and you can continue your journey. You can buy a 1-year Railcard at any staffed National Rail ticket office and renewals online or by phone only. If you’re having issues with your existing Railcard or purchase, please contact us on Twitter, Facebook, phone 0345 3000 250 or email railcardhelp@nationalrail.co.uk. We’re working hard to respond as quickly as possible to each case individually; please bear with us as there may be longer waiting times. We’re aware of the issues and are working continuously to resolve any difficulties. Please see FAQs here: https://www.16-25railcard.co.uk/help/faqs/website-issues/
We are extremely sorry for any inconvenience.