Frequently Asked Questions?

How quickly will I get my Santander 16-25 Railcard?

Digital Railcard

If you have ordered a digital Santander 16-25 Railcard, it will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your Railcard.


Plastic Railcard

If you have ordered a plastic Santander 16-25 Railcard, please allow up to 5 working days for delivery. If you paid for ‘Special Delivery’ and placed your order before 15:45pm, your Railcard will be delivered within two days (Monday to Thursday) or three days (Friday to Sunday).


You cannot travel on discounted tickets until you have received your Santander 16-25 Railcard.