Frequently Asked Questions?

All Buying Online Digital Railcard Eligibility Mature Student Railcard holder benefits Refunds & Replacements Renewals Santander 16-25 Railcard Validity Visiting from outside of Great Britain?

Can I collect my Santander 16-25 Railcard at a rail station?

Santander 16-25 Railcard cannot be collected at a rail station. It can only be ordered on the Santander 16-25 Railcard portal on https://secure.santander-railcard.co.uk once you have received your promotional code via a message within Santander’s Online Banking service.

Digital Railcard

If you order a digital Santander 16-25 Railcard, it will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your Railcard.

Plastic Railcard

If you order a plastic Santander 16-25 Railcard please allow 5 working days for the Railcard to arrive. You can choose to pay for ‘Special Delivery’, but you will have to place your order before 15:45pm to guarantee that your Railcard is delivered within two days (Monday to Thursday) or three days (Friday to Sunday).

You cannot travel on discounted tickets until you have received your Santander 16-25 Railcard

< BACK TO FAQS