Frequently Asked Questions?

Can I collect my Santander 16-25 Railcard at a rail station?

Santander 16-25 Railcard cannot be collected at a rail station. It can only be ordered on the Santander 16-25 Railcard portal on once you have received your promotional code via a message within Santander’s Online Banking Service.

Please allow 5 working days for your Santander 16-25 Railcard to arrive. You can choose to pay for ‘Special Delivery’, but you will have to place your order before 15:45pm to guarantee that your Railcard is delivered within two days (Monday to Thursday) or three days (Friday to Sunday).

You cannot travel on discounted tickets until you have received your Santander 16-25 Railcard.