Contact us

**Please note that due to an emergency situation at our contact centre, our phone lines are currently closed. These will open again at the earliest opportunity. Thank you for your patience.**

 

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Email: railcardhelp@nationalrail.co.uk
Phone:

0345 3000 250 

Calls cost no more than calls to geographic numbers (01 or 02) and may be recorded for training and monitoring purposes.
Post: National Railcards
PO Box 10776
Ashby-de-la-Zouch
LE65 9FA

Enquiry Form

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All press enquiries should be sent to media@nationalrail.co.uk


If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.

If you have any comments about a specific rail journey please contact the train company that provides the service. You can find their contact details by clicking on this link Train company list

BUY NOW RENEW YOUR RAILCARD

Here you can buy a Railcard, renew your Railcard, update your details and report a Railcard lost/stolen.