Contact us

If you need to get in touch we’re open from 0700hrs to 2200hrs everyday of the year except for Christmas day. You can:

Email: railcardhelp@railcards-online.co.uk
Phone: 0345 3000 250
Post: National Railcards
PO BOX 6616
Arbroath
DD11 9AR

Enquiry Form

Required fields are marked with an asterisk (*).


 

We will only use your contact information to help us find your Railcard account if you have one.







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If, after contacting us, you remain unhappy with any aspect of our service you may want to contact the independent transport watchdog, Transport Focus. Contact details are shown below:

Email: advice@transportfocus.org.uk

Phone: 0300 123 0860

Transport Focus
7th Floor, Piccadilly Gate, Store Street
Manchester
M1 2WD

 

All press enquiries should be sent to media@nationalrail.co.uk



If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.

If you have any comments about a specific rail journey please contact the train company that provides the service. You can find their contact details by clicking on this link Train company list

BUY NOW RENEW YOUR RAILCARD

Here you can buy a Railcard, renew your Railcard, update your details and report a Railcard lost/stolen.