Contact us

If you need to get in touch we’re open from 0700hrs to 2200hrs everyday of the year except for Christmas day. You can:

Email: railcardhelp@railcards-online.co.uk
Phone:

0345 3000 250 

Calls cost no more than calls to geographic numbers (01 or 02) and may be recorded for training and monitoring purposes.
Post: National Railcards
PO BOX 6616
Arbroath
DD11 9AR

Enquiry Form

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We will only use your contact information to help us find your Railcard account if you have one.







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All press enquiries should be sent to media@nationalrail.co.uk


If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.

If you have any comments about a specific rail journey please contact the train company that provides the service. You can find their contact details by clicking on this link Train company list

BUY NOW RENEW YOUR RAILCARD

Here you can buy a Railcard, renew your Railcard, update your details and report a Railcard lost/stolen.