Frequently Asked Questions?

How do I get my Santander 16-25 Railcard?

Once you have received your unique code via a message within Santander’s Online Banking Service, you will need to log into the Santander 16-25 Railcard portal  If you have not previously bought a Railcard online then you will need to log in as a new customer.  If you have bought a Railcard online previously, then your existing log in details should work. You will need to follow the instructions on the screen, enter your unique Santander code correctly, and upload a photograph of yourself, which will be printed onto your personal Railcard.

Once your order has been completed you will receive an email confirmation and acknowledgement of your order number (this confirmation cannot be used to buy discounted tickets).

Your new Santander 16-25 Railcard will be dispatched within one working day by UK Mail. Please allow 10 working days for delivery. You have the option of paying £6.50 for Royal Mail Special Delivery. Providing you have placed your order before 16:00pm this will guarantee that your Santander 16-25 Railcard is delivered within two days (Sunday to Thursday) or three days (Friday to Saturday).