Frequently Asked Questions?

How do I get my Santander 16-25 Railcard?

Once you have received your promotional code via a message within Santander’s Online Banking Service, go to the Santander 16-25 Railcard portal by clicking on and follow the instructions on the screen. You will need to enter your Santander promotional code correctly on the box below the question ‘If you have a valid Santander 16-25 Railcard promotional code, please enter it below’ to continue. You will also be asked to register if you do not already have a Railcard account or log in using your registered email address and password. A photograph of yourself will also be required.

Once your order has been completed you will receive an email confirmation and acknowledgement of your order number (this confirmation cannot be used to buy discounted tickets).

Please allow 5 working days for your new Santander 16-25 Railcard to arrive. You can choose to pay for ‘Special Delivery’, but you will have to place your order before 15:45pm to guarantee that your Railcard is delivered within two days (Monday to Thursday) or three days (Friday to Sunday).

Please note that the Santander 16-25 Railcard is not available in digital format.