Frequently Asked Questions?

How do I get my Santander 16-25 Railcard?

Once you have received your promotional code via a message within Santander’s Online Banking Service or as a letter in the Statement and documents section of your account, go to the Santander 16-25 Railcard portal by clicking on and follow the instructions on the screen. You will need to enter your Santander promotional code correctly in the box below ‘If you have a valid Santander 16-25 Railcard promotional code, please enter it below’ to continue. You will be asked to register if you do not already have a Railcard account or log in using your registered email address and password. You will also need to provide a photograph of yourself.

Once your order has been completed you will receive an email confirmation and acknowledgement of your order number (this confirmation cannot be used to buy discounted tickets).


Digital Railcard

If you have ordered a digital Santander 16-25 Railcard, it will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your Railcard.


Plastic Railcard

If you ordered a plastic Santander 16-25 Railcard please allow 5 working days for your Railcard to arrive. You can choose to pay for ‘Special Delivery’, but you will have to place your order before 15:45pm to guarantee that your Railcard is delivered within two days (Monday to Thursday) or three days (Friday to Sunday).