Frequently Asked Questions?

Do I need to prove my eligibility again if I am applying online?

Not if you already hold a 16-25 Railcard that was issued by our online service, and you are between 16 and 25 years of age. Please note that Railcard issued at a station cannot be renewed online. You will need to create an account and purchase a new Railcard.

To buy a new 16-25 Railcard, please go to the website homepage, click ‘Buy Now’ and follow the instructions on the screen. You will be asked to provide either a passport, UK driving licence number or EEA national identity card and you will also need to provide a digital passport-style photo.

Mature students in full time education will need to prove their eligibility each time they need to renew their Railcards. Please allow up to 5 working days for your Railcard application to be approved.