Frequently Asked Questions?

I am aged between 16 and 25 years old. I bought my current 16-25 Railcard from the online service, it is about to expire, how do I renew it?

You can renew your 16-25 Railcard bought online within 30 days of its expiry and before your 26th birthday to a digital or a plastic Railcard.

Simply click ‘Renew my Railcard’ on the website homepage, enter your log in details, click on ‘Renew’ under your expired or soon to expired Railcard, select 'Digital' or ‘Plastic’ under ‘Choose the type of Railcard you would like’ section and follow the instruction on the screen to complete your purchase.