Frequently Asked Questions?

Will I have to pay the full fare if I forget to bring my Railcard when I travel?

Yes. You must show your valid 16-25 Railcard (digital or plastic) when you buy your ticket and travel on the train. If you bought your Railcard at a station, both the paper printed Railcard and the photocard must be presented. Failure to present a valid Railcard will mean you have to pay a full fare, which is not refundable.