Frequently Asked Questions?

My Santander 16-25 Railcard download code won’t work

If your download code isn’t working, it is likely that it has expired or has been used to activate your Railcard on too many devices. You can only store your digital Railcard on a maximum of 2 devices, so you may need to remove it from an existing device to add it to a new one.

You will need to click "Manage my Railcard" on the website homepage to log in to your account. Once logged in, click on ‘Details’ under your active digital Santander 16-25 Railcard, then click on ‘Manage Digital Devices’ to request a new download code or manage the number of devices your Railcard is on. Once you have removed one device on your account, please click ‘Request a new code for your Railcard’ to generate a new download code. You can now use this new download code to add your digital Santander 16-25 Railcard to a new device.

If the problem persists, please contact the customer services team on 0345 030 4100.

Take a look at our step-by-step guide on how to generate a new download code