Frequently Asked Questions?

All Buying Online COVID Digital Railcard Eligibility Mature Student Railcard holder benefits Refunds & Replacements Renewals Santander 16-25 Railcard Validity Visiting from outside of Great Britain?

How quickly will I get my new digital Railcard?

In most cases, your digital 16-25 Railcard will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your digital 16-25 Railcard.

Mature students who want a 16-25 Railcard will have to wait a little longer, as these applications are checked manually. Please allow up to 5 working days for your Railcard application to be reviewed. Once approved, a download code will be sent to your registered email address, along with instructions on how to download your digital 16-25 Railcard.

< BACK TO FAQS