Frequently Asked Questions?

How long do I have to wait for my Railcard to arrive?

If you have ordered a plastic 16-25 Railcard online, please allow up to 5 working days for delivery. If you paid for ‘Special Delivery’ and placed your order before 15:45pm, your Railcard will be delivered within two days (Monday to Thursday) or three days (Friday to Sunday).

If you have purchased a digital 16-25 Railcard, it will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your Railcard. 

You cannot travel on discounted tickets until you have received your Railcard.