Frequently Asked Questions?

How do I make a complaint?

In the first instance please contact Railcard Customer Services who will endeavour to resolve any issues that you have. 

We're open from 07:00am to 22:00pm everyday of the year except for Christmas day.  You can:

Email us:         railcardhelp@nationalrail.co.uk

Call us on:       0345 3000 250

Write to:           National Railcards
                           PO Box 10776
                           Ashby-de-la-Zouch
                           LE65 9FA

 

If you are not satisfied with the resolution we give, you are entitled to contact:

www.transportfocus.org.uk/help/rail-complaints

http://ec.europa.eu/odr/