Frequently Asked Questions?

How do I make a complaint?

In the first instance please contact Railcard Customer Services who will endeavour to resolve any issues that you have. 

We're open from 0700hrs to 2200hrs everyday of the year except for Christmas day.  You can:

Email us:         railcardhelp@railcards-online.co.uk

Call us on:       0345 3000 250

Write to:       National Railcards
                         PO BOX 6616
                         Arbroath
                         DD11 9AR     

If you are not satisfied with the resolution we give you are entitled to contact:

www.transportfocus.org.uk/help/rail-complaints

http://ec.europa.eu/odr/