Contact us

If you need to get in touch we’re open from 0700hrs to 2200hrs every day of the year except for Christmas Day. You can also check our interactive Frequently Asked Questions for the answer to your enquiry. 

Email us Using the Message Box below
Call us on

0345 030 4100

Calls cost no more than calls to geographic numbers (01 or 02) and may be recorded for training and monitoring purposes.

Send a letter to Santander 16-25 Railcards

PO BOX 6616
DD11 9AR

If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.

If you have any comments about a specific rail journey please contact the train company that provides the service. You can find their contact details by clicking on this link Train company list

Please complete the fields below and click "send enquiry" to contact us. Do not send any details of your Santander Student Current Account. We will do our best to reply to you as soon as we can.

Enquiry Form

Required fields are marked with an asterisk (*).


We will only use your contact information to help us find your Railcard account if you have one.