Frequently Asked Questions?

Why is my new digital Railcard showing as 'Expired'

We are aware that some customers aren't currently able to see their new digital Railcard within their apps and are instead getting a status of 'Expired'.

We are looking to get this changed, but the simple reason this is happening, is this is because your existing Railcard still has validity left of it and your new digital Railcard hasn't yet started.

You will be able to use your existing Railcard right up until it expires and switches across to your new digital Railcard.

We're looking at changing the messaging within the app to make this less confusing. Our apologies for any inconvenience.