Frequently Asked Questions?

What do I do if my Santander 16-25 Railcard is lost or damaged?

You can apply for a replacement online. Please click ‘Manage my Railcard’ on the 16-25 Railcard website homepage to log in to your account and apply for a replacement. Once logged in, click on ‘Details’ under your active Railcard, then click on ‘Replace Railcard (Lost or stolen)’. Select lost or damaged, then click continue and follow the instructions on the screen. You will also have to pay a £10 administration fee.

Please note that you can only apply for a replacement Santander 16-25 Railcard 5 days after the date of original purchase. You can have one replacement each year of your Railcard validity.

You cannot travel on discounted tickets until you have received your Santander 16-25 Railcard.