Frequently Asked Questions?

What do I do if my Santander 16-25 Railcard is lost or damaged?

You can only apply for a replacement Santander 16-25 Railcard seven or more days after the date of your original application. You will have to pay a £10 administration fee if your Santander 16-25 Railcard was lost. To apply for a replacement Santander 16-25 Railcard, please log into your Railcard account and follow the instructions on screen. Until you have your replacement Santander 16-25 Railcard, we’re sorry but you will have to pay the full fare. The lost discount is not refundable. You can have one replacement each year of your Railcard validity.