Frequently Asked Questions?

How long do I have to wait for my Santander 16-25 Railcard to arrive?

Please allow 5-7 working days for your Santander 16-25 Railcard to arrive. If you paid for ‘Special Delivery’ and placed your order before 15:45pm, your Railcard will be delivered within two days (Monday to Thursday) or three days (Friday to Sunday).

You cannot travel on discounted tickets until you have received your Santander 16-25 Railcard.