Frequently Asked Questions?

How long do I have to wait for my Santander 16-25 Railcard to arrive?

Please allow five working days for your Santander 16-25 Railcard to arrive. You have the option of paying £6.50 for Royal Mail Special Delivery. Providing you have placed your order before 16:00pm this will guarantee that your Santander 16-25 Railcard is delivered within two days (Sunday to Thursday) or three days (Friday to Saturday). We add an extra week’s validity to your Santander 16-25 Railcard to allow for delivery time.

You cannot travel on discounted tickets until you have received your Santander 16-25 Railcard. You cannot use your printed out confirmation of sale to get discount. The Santander 16-25 Railcard is the only proof of entitlement to discount that rail staff can to accept.