Frequently Asked Questions?

How do I buy my 16-25 Railcard for the first time?

Please select ‘’Buy Online’’ on the website or ‘’Buy Now’’ on the Railcard App and follow the instructions. To demonstrate that you are eligible for a Railcard you will need a digital passport-style photo, saved on your computer, and either:

• a valid passport
• a valid UK driving licence number 
• a valid National Identity Card (Machine readable cards from the European Economic Area only) 
• in the case that you are a mature student, a 16-25 Railcard Application form that has been stamped by your place of study accompanied by your current university/college photo ID

Once your online payment has been successful you will receive an email confirmation and acknowledgement of your application number (this confirmation cannot be used to buy discounted tickets).

Your new Railcard will be despatched within one working day by UK Mail. Please allow five working days for delivery.

You have the option of paying for Royal Mail Special Delivery. Providing you have placed your order before 16:00pm this will guarantee that your Railcard is delivered within two days (Monday to Thursday) or three days (Friday to Sunday).

If your delivery address is outside Britain, please select the digital Railcard option.

We’re sorry, but your Railcard cannot be collected from a rail station. You will not be able to travel on discounted tickets until you have your Railcard – you cannot use the printed confirmation of sale.