Frequently Asked Questions?

How do I buy my 16-25 Railcard for the first time?

Please click ‘’Buy Now’’ on the website homepage or on the Railcard App and follow the instructions on the screen. You will need to provide a valid passport or UK driving licence or National Identity Card number (Machine readable cards from the European Economic Area only) to prove your date of birth and a digital passport-style photo.

If you are a mature student, a 16-25 Railcard application form that has been stamped by your place of study accompanied by your current university/college photo ID will need to be provided. You will also need to provide a digital passport-style photo.

Once your online payment has been successful you will receive an email confirmation and acknowledgement of your application number (this confirmation cannot be used to buy discounted tickets).

If you have purchased a plastic 16-25 Railcard, please allow up to 5 working days for delivery. You can choose to pay for ‘Special Delivery’, but you will have to place your order before 15:45pm to guarantee that your Railcard is delivered within two days (Monday to Thursday) or three days (Friday to Sunday).

If you have purchased a digital 16-25 Railcard, a download code will be sent to your registered email address, along with instructions on how to download your Railcard. 

You will not be able to travel on discounted tickets until you have your Railcard.