Frequently Asked Questions?

How do I buy my 16-25 Railcard for the first time?

Please select "Buy 16-25 Railcard now" and follow the instructions. To demonstrate that you are eligible for a Railcard you will need a digital passport-style photo, saved on your computer, and either:

• a valid passport
• a valid UK driving licence number 
• a valid National Identity Card (Machine readable cards from the European Economic Area only) 
• in the case that you are a mature student, a 16-25 Railcard Application form that has been stamped by your place of study accompanied by your current university/college photo ID

Once your online payment has been successful you will receive an email confirmation and acknowledgement of your application number (this confirmation cannot be used to buy discounted tickets).

Your new Railcard will be despatched within one working day by First Class post. Please allow five working days for delivery.

You have the option of paying for Royal Mail Special Delivery. Providing you have placed your order before 1600hrs this will guarantee that your Railcard is delivered within two days   (Sunday to Thursday) or three days (Friday to Saturday).

We’re sorry, but your Railcard cannot be collected from a rail station. You will not be able to travel on discounted tickets until you have your Railcard – you cannot use the printed confirmation of sale.

Buy online in a few easy steps

Create an account
Add your details
Prove your
Upload your photo
Review and
secure payment

Existing customer ? Renew here