Frequently Asked Questions?

Do I need to prove my eligibilty again if I am applying online?

Not if you already hold a 16-25 Railcard that was issued by our online service and you are between 16 and 25 years of age.

If your current Railcard was issued at a rail station then you will need to give either a passport or driving licence number. You can do this by setting up an account by registering online and then following steps to link your station Railcard with the account.

Mature students in full time education will need to prove their eligibility each time they need to renew their Railcards. Please allow up to 5 working days for your Railcard application to be approved.



Please note: We recently changed the system that holds customers' data and some customers may be asked to resubmit their proof of eligibility and photo. We are sorry for the inconvenience.