Frequently Asked Questions?

Most frequently asked questions

• Can I get a refund or extension if I have been unable to use my Railcard during lockdown?
  A:

  Unfortunately no. After careful consideration, the government has confirmed to us that Railcards will remain non-refundable and will not be extended. Refunding or extending Railcards would come at a significant cost to the taxpayer, at a time when the focus must be on maintaining rail services to support the country’s recovery from the pandemic. Please rest assured that this decision hasn’t been taken lightly and was made at the highest level.

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• Why would the taxpayers have to pay for a Railcard refund or extension?
  A:

  Due to the pandemic far fewer people have been travelling by train. This means that the government is offering additional financial backing to the rail industry so that services keep running to support the economy.

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• Why can’t the train companies pay for the extension?
  A:

  Due to the pandemic fewer people have been travelling by train. Funding is currently being used to keep services running to support the economy. 

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