Frequently Asked Questions?

Showing 1-4 of 4 matches for: lost

  • What do I do if my Railcard is lost or damaged?
    A: If you bought your Railcard online, you will need to get a replacement online. You can only apply for a replacement Railcard seven or more days after the date of original purchase. You will have to pay a £10 administration fee if your Railcard w...

  • What do I do if my Santander 16-25 Railcard is lost or damaged?
    A: You can only apply for a replacement Santander 16-25 Railcard seven or more days after the date of your original application. You will have to pay a £10 administration fee if your Santander 16-25 Railcard was lost. To apply for a replacement Santand...

  • I have lost money because I have been unable to use my Railcard. How do I get this back?
    A: Though we do not recommend purchasing discounted tickets prior to the Railcard being in your possession, we want to ensure that nobody is left out of pocket by the problems and is able to travel at Railcard discounted prices.  If you had to ...

  • What happens if I lose my device?
    A: If you lose your device, you can easily add your Railcard to a new one. If your Railcard is already stored on two devices, follow the instructions to remove it from the lost phone to add it to a new one.