Frequently Asked Questions?

What happens if I have no battery life or can’t show my Railcard?

If you don’t have any battery life, or have forgotten your device, it won't be possible to check that your Railcard discount is valid.

You could be asked to buy a single ticket for your journey, or be issued with a Penalty Fare.

If do you get caught out while travelling, you can make one claim a year to be refunded for any extra fare or penalty you incur.

For a list of train companies in Great Britain, and their details, click here.


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