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Terms and Conditions

 

Eligibility

You can get a 16-25 Railcard if you're aged between 16-25 or a mature student over the age of 26 and in full-time education. If you're aged 26 or over, you'll need to provide proof that your're a full-time student at a recognised educational establishment. You must attend for over 15 hours a week and for at least 20 weeks a year. You can either show an ISIC card or have the 'Mature students only' section of the application form completed and certified. 

3-year Railcards
You can get a 3-year 16-25 Railcard right up until the day before your 24th birthday. As 3-year Railcards are available to buy online only, they are not available to mature students.
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Minimum fares / Time restrictions

Please remember that for all journeys made at or before 10am Monday to Friday, a minimum fare applies.  If you travel regularly before 10am then a weekly or monthly season ticket may be more appropriate (a Railcard discount will not apply).  However, there is NO minimum fare at weekends, on Public Holidays , during July or August.  For full details of minimum fares, please ask at your local staff station or National Rail licensed Travel Agents. 

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Conditions of issue and use of the 16-25 Railcard (formerly Young Persons Railcard) and reduced priced tickets ('discounted tickets') bought with a 16-25 Railcard 

ATOC Ltd enters into the contract for the issue and use of the 16-25 Railcard on behalf of the Train Companies. Reference to a ‘Train Company’ or the ‘Train Companies’ means those Train Companies which, pursuant to a franchise agreement, operate Passenger Railway Services in Great Britain. Any other licensed passenger train operators that may join the arrangement will accept the 16-25 Railcard for travel on their services.

1. You must sign the Railcard before use to show acceptance of all the Conditions as stated here.

2. You must be aged 16-25 years old to purchase Railcard. Mature students are also eligible to purchase the 1-year Railcard if over 26 years old and in full time education (with valid proof). 3-year 16-25 Railcards are available online only and may be purchased up until the day before your 24th birthday.

3. The Railcard and tickets bought with it are not transferable and must not be given, loaned, or resold to anyone else.

4. Railcards purchased online will incorporate your photograph. If you have a Railcard that does not incorporate your photograph, you must carry a separate 16-25 Photocard (or where appropriate a ‘Permit to travel without Photocard’) and you must present this in any circumstance where you present your Railcard (buying tickets or travelling with reduced priced tickets).

5. Tickets for your journey should be purchased before boarding the train and when buying tickets you must show the Railcard.

6. You must carry your Railcard with you on your journey and when asked by rail staff, you must show a valid ticket and valid Railcard. If you fail to do so, you will be required to pay the full price Standard Single fare for your journey as if no ticket was purchased before starting the journey and in some cases a Penalty Fare. This does not apply if there was no ticket office at the station at which you began your journey or if the ticket office was closed and there was no ticket machine from which you could buy a discounted ticket.

7. A minimum fares may apply on journeys made at or before 10am Monday to Friday (excluding weekends, Public Holidays, or during July and August). Please refer to minimum fares.

8. Discounted tickets are not valid for travel in First Class, except for some First Class Advance fares with selected Train Companies and upgrades to First Class at weekends upon payment of the appropriate supplement (all subject to availability).

9. The Railcard will not be valid if it is damaged. The Train Companies do not undertake to replace damaged, lost or stolen Railcards, or to issue refunds on unused/ unwanted Railcards, or to extend their validity. However, an application for the replacement of a Railcard may be made at any staffed station ticket office (the completed ‘Receipt’ voucher of the original application form must be produced). Where the Railcard was purchased online, customers may only request a replacement online at www.16-25railcard.co.uk. A £5 administration fee will be payable for the replacement of a damaged or lost Railcard. No fee will be charged for the replacement of a stolen Railcard provided you have a crime reference number/documentation issued by the Police. You will be requested to show some form of identification if obtaining a replacement from a station.

10. The Railcard and all tickets issued at a Railcard discount are issued subject to the National Rail Conditions of Carriage and the Conditions listed here. Copies of the National Rail Conditions of Carriage are available from any staffed station ticket office or online at www.nationalrail.co.uk/times_fares/nrcc/

11. The Railcard does not become your property and if requested must be handed in to a representative of any Train Company.

12. The right is reserved to revise these Conditions. The Train Companies will endeavour to give three months’ notice of any changes before they are due to come into effect.

Special note –
As long as you are aged 25 at the time that the Railcard is purchased, you may still travel at the discounted fare throughout the validity period of the Railcard, even if you become 26 years old during that time. Likewise, 3-year 16-25 Railcards purchased online up until the day before your 24th birthday will be valid for a full 3-years.

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Terms and conditions are valid up to and including 16 May 2009