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Frequently Asked Questions?

Most frequently asked questions

Can't find an answer? Get in touch

If you are having problems purchasing your Railcard, or if you have comments about the Railcard service, call or email us. You can also write using the postal address.

Train Companies

If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.

If you have any comments about a specific rail journey please contact the train company that provides the service. You can find their contact details by clicking on this link Train company list
0345 3000 250 (07:00hrs to 22:00hrs)
National Railcards
PO BOX 6616
DD11 9AR


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