Frequently Asked Questions?

I need a replacement for my HSBC or NatWest Railcard. What do I do?

HSBC Railcards and NatWest Railcards are issued directly by the respective banks. If you have a HSBC Railcard that is lost, stolen or damaged please contact a HSBC branch or call 0844 620 2400 for details of replacements.
 
If you have a NatWest Railcard that is lost, stolen or damaged, please contact a NatWest branch for details of replacements, or visit www.natwest.com.





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