Frequently Asked Questions?

Most frequently asked questions

  • What is an acceptable image to use for my Railcard photograph?
    A: The image should be a good recognisable likeness of you.

    We prefer colour pictures but black and white images are acceptable. Your head and shoulders should be in close-up, with your face clearly visible and filling approximately 70% of the frame (in the same way it would for a passport or driving licence). The image must be in sharp focus.

    Please make sure that your face is not obscured by hats or hair.

    The file of your photo must be either a .jpg, .bmp, or a .gif and must not exceed 2Mb. with a resolution of at least 300dpi .We will reject photos if they are not appropriate and ask you for a more suitable image.

  • Can I use my Railcard for tickets for travel on the London Underground?
    A: With your Railcard you can get 1/3 off a London Zones 1-6 Off-Peak Day Travelcard (subject to a minimum fare which is currently £5.30) and an Anytime Day Travelcard when bought as part of your journey to London from outside London Zones 1-9 (subject to a minimum fare which is currently £17.00).
     
    With an Oyster card, you can get your Railcard discount loaded onto your Oyster card to save 1/3 on single off-peak pay as you go fares on London Underground and Docklands Light Railway services in London. You will need to have registered your Oyster in your name to do this. Simply take your Oyster card and valid Railcard to a London Underground station ticket office.

  • How long do I have to wait for my Railcard to arrive?
    A:

    If you are buying your Railcard online we will despatch it within one working day, and send it free by First Class post. Please allow FIVE working days for your Railcard to arrive.

    You have the option of paying £6.50 for our Special Delivery service. Providing you have placed your order before 1600hrs this will guarantee that your Railcard is delivered within two days (Monday to Thursday) or three days (Friday to Sunday).

    You will not be able to collect your Railcard from a rail station. We add an extra week’s validity to your Railcard to allow for delivery time.

    You cannot travel on discounted tickets until you have received your Railcard. You cannot use your printed out confirmation of sale to get discount. The Railcard is the only proof of entitlement to discount that rail staff are able to accept.


  • Can I buy a Railcard at a rail station?
    A: Yes. You can buy a 1-year Railcard over the counter at all staffed National Rail stations.

    If you do this you can use your passsport, UK driving licence, birth certificate or National Identity card (for non-UK nationals) as proof of your date of birth

  • Can I use my 16-25 Railcard at any time of day?
    A: Yes you can. However, for all journeys made between 4.30am and 10am Monday to Friday a minimum fare of £12 is payable. There is no minimum fare when you travel at weekends, on Public Holidays, or during July and August.

    If you travel regularly before 10 am, then a weekly or monthly season ticket may be more appropriate, though you won’t be able to get a Railcard discount.

  • I am over 25 years old and in full time education – can I apply for a Railcard?
    A:

    Yes. We define full-time study as attending college or University for 15 hours or more a week for at least 20 weeks a year.

    You can apply at a rail station or through this website. To apply online you will need to complete the mature student application form including the "Mature Students Only" section ensuring that it has been signed by either your tutor, head tutor, head of department University/Collage administration staff member to confirm your attendance. Please note that students on home study and distance learning courses are not eligible. You will also need to provide either a NUS card or a College/University photo-id card to confirm that you are in the current academic year of study.

    If you are now 26 years old and have an expiring Railcard that was bought online, you will not be able to renew this Railcard. Because of limits to our current system you will need to register a new account using a different email address.


    This information must either be shown at a station or scanned in and uploaded if you apply online.


  • Can I continue to use my Railcard if I have my 26th birthday before it expires?
    A: Yes. You can buy or renew your 1-year 16-25 Railcard up to and including the day before your 26th birthday and keep using it until its expiry date. With 3-year 16-25 Railcards you can buy them up until the day before your 24th birthday, which will make the expiry date the day before your 27th birthday.


  • How do I get my Santander 16-25 Railcard?
    A:

    Once you have received your unique code via a message within Santander’s Online Banking Service, you will need to log into the Santander 16-25 Railcard portal https://secure.santander-railcard.co.uk.  If you have not previously bought a Railcard online then you will need to log in as a new customer.  If you have bought a Railcard online previously, then your existing log in details should work. You will need to follow the instructions on the screen, enter your unique Santander code correctly, and upload a photograph of yourself, which will be printed onto your personal Railcard.

    Once your order has been completed you will receive an email confirmation and acknowledgement of your order number (this confirmation cannot be used to buy discounted tickets).

    Your new Santander 16-25 Railcard will be dispatched within one working day. Please allow five working days for delivery. You have the option of paying £6.50 for Royal Mail Special Delivery. Providing you have placed your order before 16:00hrs this will guarantee that your Santander 16-25 Railcard is delivered within two days (Sunday to Thursday) or three days (Friday to Saturday).


  • How can I renew my station-purchased Railcard online?
    A:

    You can renew your station-purchased Railcard within 30 days of its expiry date. Go to the homepage and click on the "Login and Manage your Account" button. From here you will be given the opportunity to "Register Your Railcard". Once you have completed this you will be given the option to renew your Railcard.


  • I am aged between 16 and 25 years old. I bought my current 16-25 Railcard from the online service, it is about to expire, how do I renew it?
    A: Providing the expiry date of your Railcard is within 30 days you will be able to renew it. Just log back into your account. You can renew your Railcard if it is due to expire before your 26th birthday.

    You can just select your Railcard from your account summary screen, confirm your details and make your payment. Your renewed Railcard will then be sent to you.



Can't find an answer? Get in touch

If you are having problems purchasing your Railcard, or if you have comments about the Railcard service, call or email us. You can also write using the postal address.

Train Companies

If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.

If you have any comments about a specific rail journey please contact the train company that provides the service. You can find their contact details by clicking on this link Train company list

 
Railcardhelp@atoc.org
0345 3000 250 (07:00hrs to 22:00hrs)
National Railcards
PO BOX 11638
LAURENCEKIRK
AB30 9AJ

 




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1
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2
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3
Prove your
eligibility
 
4
Upload your photo
 
5
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