Refunds/replacements
1. Can I claim a refund if I don't use my Railcard? No. Unfortunately the 16-25 Railcard is non-refundable. 2. What do I do if my Railcard is lost, stolen or damaged? Where the Railcard was purchased online, you must request a replacement online. You can only apply for a replacement Railcard seven or more days after the date of original purchase. A £5 administration fee will be payable. If you purchased elsewhere, provided you can produce the completed "Receipt" portion of your original application form, then application for replacement of a lost or damaged Railcard can be made at any staffed station ticket office. A £5 administration fee will be payable. However, if your Railcard has been stolen and you have obtained a crime reference number/documentation issued by the Police, then a free replacement will normally be made. Remember that you will also need to provide a new photo if replacement of the 16-25 Railcard Photocard is required. Please note that you must pay the full fare, which is not refundable, until you have obtained a replacement Railcard.
3. I need a replacement for my HSBC or NatWest Railcard, what do I do? HSBC Railcards and NatWest Railcards are issued directly by the respective banks. If you have a HSBC Railcard that is lost, stolen or damaged please contact a HSBC branch or call 0161 772 5788 for details of replacements. If you have a NatWest Railcard that is lost, stolen or damaged please contact a NatWest branch for details of replacements or visit www.natwest.com
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