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Contact us

If you need to get in touch we’re open from 0700hrs to 2200hrs everyday of the year except for Christmas day. You can:

Email us at
Call us on 0345 3000 250
Send a letter to National Railcards
PO BOX 6616
DD11 9AR

If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.

If you have any comments about a specific rail journey please contact the train company that provides the service. You can find their contact details by clicking on this link Train company list

Enquiry Form

Required fields are marked with an asterisk (*).


We will only use your contact information to help us find your Railcard account if you have one.



Here you can buy a Railcard, renew your Railcard, update your details and report a Railcard lost/stolen.